Contact & book
Getting in touch with Heartland Health
Book an appointment or make an enquiry. Secure booking and intake are completed through our practice management system.
Booking pathways
Where would you like to start?
Therapy & support
Psychological therapy
50-minute appointments
Available in person in Tweed Heads South or by secure telehealth across Australia.
Medicare rebates may apply where the applicable Medicare eligibility and referral requirements are met. Heartland Health does not bulk bill, and payment is due at the time of the appointment.
Assessment
Psychological assessment
Private fee
ADHD, autism, learning, cognitive, behavioural, emotional, social and other psychological assessment pathways. Child and adolescent assessment is conducted in person only; some parts of adult assessment may be available by secure telehealth.
Assessment fees vary by pathway and are outlined on the Fees & Funding page. Booking an assessment starts with an initial interview to understand your needs and determine the most appropriate assessment pathway. For child assessments, this first appointment is often with parents or caregivers only.
Need urgent help?
Heartland Health is not an emergency or crisis service. Calls, emails and bookings are not monitored continuously.
If you or someone else is in immediate danger, call 000 or attend your nearest emergency department.
For 24/7 crisis support:
Lifeline — 13 11 14
Phone support available 24/7.
Lifeline Text — 0477 13 11 14
Text support available 24/7.
How booking works
A secure handoff, not a web form
Tell us a little about what you’re looking for and we’ll let you know whether Heartland Health is likely to be a good fit. If another service would be more appropriate, we can let you know.
This website is not used for clinical intake. Bookings and intake are completed through the practice’s secure practice-management system, and information is handled in accordance with applicable privacy and professional obligations. Read the Privacy Policy.
Administrative contact
Phone, email and response times
Phone and email are available for enquiries and administrative matters. Email can also be used for reasonable care-related communication. The secure client portal can be used where relevant once someone is a client.
Heartland Health is not an emergency, crisis or after-hours service. Calls, email, bookings and client-portal messages are not monitored continuously.
Call the practice
For routine enquiries and appointment administration. Not for urgent or crisis support.
Email the practice
Email can be used for administrative enquiries and reasonable care-related communication, but ordinary email has privacy and security limitations and is not monitored continuously. More sensitive information may be exchanged through the secure client portal or another appropriate method where practical. Email should not be used for urgent or crisis support.
Technology used in the practice
Heartland Health may use AI-assisted technology to support clinical and administrative work, including clinical notes, assessment documentation, reports, correspondence and treatment or support planning. AI-assisted technology does not replace professional psychological judgement, and final clinical documentation is reviewed and edited before it is adopted or relied upon.
More detail is in the Privacy Policy and Informed Consent information.
Practice details
Where to find us
Clinic address
4B, 24–28 Corporation Circuit, Tweed Heads South NSW 2485
In-person appointments are held here. Please do not send mail to this address. Secure telehealth appointments are available across Australia.
Mailing address
Correspondence only — this is not a consulting location.
Telehealth
Secure telehealth appointments are available across Australia, including for people living a long way from suitable psychological services. Suitability is discussed on the Telehealth & Digital Services page. Appointments are scheduled in AEST/AEDT – Sydney time.
Telehealth appointments take place through the healthdirect Video Call system. Appointment details are sent in advance — log in shortly before your appointment time and you will enter the Heartland Health video call waiting room. Telehealth log in.
Registration details
- AHPRA: PSY0002501500
- Medicare provider number: 6559212L
- ABN: 99 206 253 917
- WWCC: WWC2249039E
- AAPi Member: 11727