Practice information
Clear information about your care
Psychological care works best when you know what to expect.
Where to find things
Information by topic
These pages explain how Heartland Health approaches consent, privacy, telehealth, digital technology, information sharing, complaints and other practical parts of psychological care.
The detailed consent forms and individual agreements used for your care are completed securely through the client portal where relevant.
Privacy Policy
How personal and health information is collected, used, stored, shared and protected.
Informed Consent
An overview of consent, confidentiality, communication, records, fees and your choices in psychological care.
Telehealth & Digital Services
How telehealth, digital systems and AI-assisted documentation may be used.
Psychological Assessment
What assessment can involve, how the process works and indicative assessment fees.
Fees & Funding
Private fees, Medicare, private health and NDIS information.
Scope of Practice
What Heartland Health provides and when another service may be more appropriate.
Complaints & Feedback
How to ask questions, raise a concern or provide feedback.
Urgent & Crisis Support
Independent services to contact if you need urgent or crisis support.
Website Terms & Disclaimer
Important information about using this website and the limits of general website information.
Questions
You can ask before you begin
You don’t need to wait until your first appointment to ask about something. If you’re unsure about privacy, consent, fees, telehealth, technology or any other part of your care, you’re welcome to ask beforehand.
If you need immediate support
Heartland Health is not an emergency or crisis service. If you need urgent support, call 000 or contact Lifeline on 13 11 14.
There are services available around the clock, right across Australia — including Lifeline, Beyond Blue, Kids Helpline, 13YARN, QLife and state mental-health lines.