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Heartland Health

Urgent & Crisis Support

If you need help right now

Heartland Health is not an emergency or crisis service. Psychology appointments are scheduled appointments, and calls, website enquiries, email, bookings and client-portal messages are not monitored continuously. If you need support now, the services below are available to you.

Immediate danger?

If you are in immediate danger, seriously injured, or believe you may seriously harm yourself or someone else, call 000 or attend your nearest Emergency Department.

000

Australia-wide support

Support you can reach from anywhere in Australia

If you need someone to talk to, are experiencing significant distress, or need urgent mental-health or specialist support, the services below provide support across Australia.

1800RESPECT

1800 737 732

24/7

Australia’s national domestic, family and sexual violence counselling, information and support service.

If someone may monitor your phone, browser history or device, consider using a safer device or location where possible.

Official website — 1800respect.org.au (opens in a new tab)

These services are independent organisations. They are not operated by, or affiliated with, Heartland Health. Details are listed for information only — please check the service’s own website for current numbers, hours and coverage.

New South Wales

NSW mental-health support

Heartland Health is based in NSW, so these statewide services are listed in full.

NSW service

Safe Havens

Safe Havens provide a welcoming place for people experiencing emotional distress or suicidal thoughts to access support without necessarily needing an appointment.

Locations and opening hours vary. Check the NSW Health website for current details.

Official website — health.nsw.gov.au (opens in a new tab)

These services are independent organisations. They are not operated by, or affiliated with, Heartland Health. Details are listed for information only — please check the service’s own website for current numbers, hours and coverage.

Queensland

Queensland mental-health support

For national domestic, family and sexual violence support, 1800RESPECT can be reached on 1800 737 732.

These services are independent organisations. They are not operated by, or affiliated with, Heartland Health. Details are listed for information only — please check the service’s own website for current numbers, hours and coverage.

Other states & territories

Support outside NSW and Queensland

If you’re outside NSW or Queensland, your state or territory has its own mental-health access and triage services.

These services are independent organisations. They are not operated by, or affiliated with, Heartland Health. Details are listed for information only — please check the service’s own website for current numbers, hours and coverage.

Please note

Heartland Health cannot provide urgent assistance

Please don’t use Heartland Health’s website, email, booking system or client portal for urgent assistance. None of these channels are monitored continuously, and telehealth cannot provide crisis intervention or urgent psychological support.

For immediate danger or urgent medical assistance, call 000 or attend your nearest Emergency Department.

Service details can change. This information was last checked against official service or government sources on 23 September 2026. Please check the organisation’s own website for current hours and access options. If a link has changed or does not open, search for the organisation by name or use another service listed here. If there is immediate danger, call 000 or attend the nearest Emergency Department.